Q:How to connect to a fixed Wi-Fi network automatically?
A:Execute Settings → Wireless & networks → Wi-Fi settings, make long press on all other unnecessary recorded Wi-Fi networks, select forget network.
Q:Is it possible to build the recovery file on one device and use it to restore other devices?
A:It is not allowed to do this way. Some uncertainty will cause operation system unstable.
Q:How to recover your device by using the recovery file?
A: Execute Settings → Software tool → Application restore, then select the file you prepared, press OK to start restore process.
Q:How to backup the recovery file for your device?
A:Execute Settings → Software tool → Application backup, then enter the name for the recovery file.
Q:Why some application is not able to be executed after download from Play Store?
A:It is possible caused by application version. Some application not support Android 2.2, please check the information before download the application.
Q:What to do if the device is damaged and need customer repair service?
A:You can send email to email@example.com → Please call customer service center 0800-032-010
Q:How to view the picture in this device?
A:Execute Gallery, then it will automatically show all picture files in this device
Q:What type and capacity of SD card is supported?
A:Type is micro-SD card, the capacity can support up to maximum 32 GB
Q:How to update EDUPAL official software?
A:Execute Updater, select the software you need to update
Q:How to setup time and date?
A:Execute Settings → Date & time, then you can set the date, time zone, time by your demand
Q:How to change the response time of hand writing recognition, thickness and color of the handwriting trace?
A: Execute Settings → Language & keyboard → SoftStylus Handwriting, then you can adjust these items inside
Q:How to change the display language?
A:Execute Settings → Language&keyboard → Select language, then choose the language you need
Q:How to clear device and restore to default setting?
A:Execute Settings → Software tool → Erase all content and settings
Q:How to format SD card on PAD?
A:Execute Settings → SD card & storage device → Unmount SD card → Format SD card
Q:How to set a security lock like a mobile phone?
A:Execute Settings → Location&security → Set up screen lock, then to setup base on your personal favorite way
Q:How to connect to internet?
A:Execute Settings → Wireless&networks, select “WiFi”, then press “WiFi settings” to connect the target AP. PS:If there is any encryption password, please enter the correct password, then press “OK” to connect
Q:How to set the screen can be auto rotated or fixed?
A:Execute Settings → Display → Auto-rotate screen, then to select or cancel the item “Auto-rotate screen”
Q:What to do if working under sunlight environment, the display is not clear?
A:Execute Settings → Display → Brightness, then to select the brightness base on your demand to increase the brightness
Q:How to switch front and back camera?
A: Execute Settings → Camera → Switch front or back camera, then can press front or back camera item
Q:How to let the device keep awake from go into suspend mode?
A:Execute Settings → Applications → Development → Stay awake, PS: this action must under the condition that adapter is plugged
Q: How to setup the suspend time?
A:Execute Settings → Display → Screen timeout, then you can select 15 sec, 30 sec, 1 min, 2 min, 10 min or 30 min
Q:How to reset the home launcher setting?
A:Execute Settings → Applications → Manage applications → All, then select the home launcher you want to reset, press “clear default”
Q:When the response of this device is very slow, how to solve?
A: Execute TaskManager, press “Select All” and then press “Stop Selected” to clear all executed applications.
Q:When Home/Back button is no any response, how to solve?
A:Please check if the lock key is enabled or not, if yes, please disable it. → Short press power button to enter suspend, then press power button again to resume the device → Reboot the device
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